Frequently Asked Questions

DSL Internet (Digital Subscriber Line) is a dedicated line that delivers internet to your home through a phone line. DSL technology is older than cable, so speeds are limited, but service and connection is more reliable.

Cable Internet delivers internet to your home through a shared community line. Cable technology is slightly less reliable than DSL, but is the most popular choice for home internet due to faster speeds.

Bandwidth determines how much data can be accessed through your internet line at any given time. When choosing your speed package, consider how many devices and users are active simultaneously.

As a reference: streaming Netflix in HD on a single device requires about 5 Mbps, while 4K streaming requires about 15 Mbps per device. Gaming on Xbox or PS5 typically requires 10–25 Mbps depending on the task. Add up the bandwidth for all devices active at peak times to determine what plan you need.

Transferring data on the internet is done in bits, but when data is stored, it's stored in bytes. 1 byte = 8 bits.

This means if you're downloading at 10 MB/s, you're using 80 Mbps on your internet line. All SimplyNet packages list speeds in Mbps to give you a consistent picture of what you're getting.

Latency (ping) is the time it takes data to make a round trip between sender and receiver. Low latency = no delay. High latency = lag, slow loads, choppy video.

Speed is the amount of data being sent. For online gaming and real-time apps like FaceTime or Zoom, both speed and latency matter. For streaming video, latency is less critical because streaming services pre-buffer content.

SimplyNet never throttles any plans, which helps keep latency low and consistent across all packages.

Your internet speed isn't directly affected by your router - the speed you pay for is the speed you have access to. However, old or inexpensive routers can act as bottlenecks.

For example, if you have Gigabit internet but your router only supports 100 Mbps, you'll miss out on 90% of what you're paying for. SimplyNet ensures the router we provide is capable enough for your plan so you always get the speeds you pay for.

2.4 GHz has broader range but slower speeds, and is more congested (shared with phones, bluetooth, microwaves).

5 GHz is almost always faster and less saturated, but has a shorter range and struggles to pass through walls and floors.

In most cases, 5 GHz is the better choice for devices close to your router. Use 2.4 GHz for devices further away or in rooms separated by walls.

Yes - wired (ethernet) connections are almost always faster and more reliable than Wi-Fi. For fastest speeds, connect devices directly to your router via ethernet wherever possible, especially for gaming consoles, desktops, and smart TVs.

Also note that your connection speed may be limited by the capability of individual devices. A router may support the latest Wi-Fi standard, but an older smartphone may not.

The following instructions apply to the CH8568 Gateway Modem:

1. Navigate to the modem's web interface: http://192.168.0.1/
2. Enter the username cusadmin and the CM MAC password printed on the side of your modem.
3. Click Wireless, then Security.
4. Change the WiFi Network Name (SSID) and/or password (security key).
5. Click Apply Changes.